Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (703) 389-9335.
Our hospital is open Monday to Thursday from 9:00 am to 7:00 pm and Friday from 9:00 am to 5:00 pm.
Yes, patients are seen by appointment.
Cash, Check, Mastercard and Visa
Payment is required at the time of service.
No, we do not board pets.
Our No-Show/No-Call Policy is in place to ensure that we can provide the best care and service to all of our patients. If an appointment is missed without prior notice or cancellation, a fee will be applied to the owner's account.
If you miss an appointment without contacting us to reschedule or cancel, a fee of $45 will be applied to your account. We understand that things come up unexpectedly, but we kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment.
The fee helps cover the costs of the time and resources reserved for your appointment. When a scheduled appointment is missed without notice, we miss the opportunity to care for another pet in need during that time slot. The $45 fee allows us to continue providing timely care to all of our patients.
To avoid the fee, simply let us know at least 24 hours before your scheduled appointment if you need to cancel or reschedule. You can contact us by phone or email.
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